Return and Refund Policy

Last updated: 15-08-2024

At LinkPhones Center, our mission is to connect you with the best in telecommunication through a wide range of new and used devices. We strive to ensure that every purchase meets your expectations. Below is our Return and Refund Policy to guide you through the process.

1. Eligibility for Returns

- Timeframe: You may return any product within 3 days of the purchase date.
- Condition: To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. It should include all accessories, manuals, and other items that came with the product.
- Proof of Purchase: A valid receipt or proof of purchase from LinkPhones Center is required to process a return.

2. Non-Returnable Items

Certain items are not eligible for return, including:
- Gift cards
- Clearance items
- Software and digital downloads
- Personalized or custom-order items

3. How to Initiate a Return

- Contact Us: Reach out to our customer service team at 0729222000 within 3 days of receiving your product to initiate the return process.
- Return Shipping: If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs. For other returns, the customer is responsible for the shipping costs.
- Drop-Off: You may also return the item in person at our store located at HH Towers, 504 Moi Ave, Nairobi.

4. Refund Process

- Inspection: Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed within 3 business days. The refund will be applied to your original payment method unless otherwise arranged.
- Partial Refunds: In some cases, only partial refunds may be granted, such as items that are returned more than 7 days after delivery, have obvious signs of use, or are missing parts not due to our error.

5. Exchanges

If you received a defective or damaged item, you may request an exchange for the same item. Please contact our customer service team to arrange an exchange.

6. Late or Missing Refunds

- If you’ve not received your refund, please contact us at 0729222000.

7. Contact Us

For any questions or concerns regarding your return or refund, please contact us at: - Email: info@linkphonescenter.com
- Phone: 0729222000 | 0750220000
- Address: HH Towers, 504 Moi Ave, Nairobi

We value you and we are committed to ensuring a positive shopping experience at LinkPhones Center. Thank you for choosing us as your trusted source for mobile phones and accessories in Kenya.